Our store features secure online ordering via credit card. You may also order via telephone toll-free at 877-458-4796, fax at 212-257-7074 or mail.
For detailed shopping information, please refer to the categories to the right, or contact our store manager via the contact us screen.
We look forward to your order!
Though we will begin processing your order within 24 hours from our receipt of your order, please allow fifteen (15) business days for delivery. Any items in our "Quick Gifts" section ship the next business day. Orders ship complete so one item can delay an order. Please let us know if you have a delivery deadline by adding a note to the order at check out.
Tootsie Shop accepts....Visa, Mastercard and American Express, and Paypal checkout. The charge will read: TootsieShop.
The following shipping and handling charges will be added to each order...
|Total Order Price||Shipping Cost|
|$0.00 to $30.00||$7.95|
|$30.01 to $40.00||$8.95|
|$40.01 to $50.00||$9.95|
|$50.01 to $75.00||$11.95|
|$75.01 to $100.00||$12.95|
|$100.01 to $125.00||$14.95|
|$125.01.00 to $150.00||$16.95|
|$150.01 and up||$18.95|
Shipping is through the post office, DHL, FedEx or UPS. International Orders, please read the header entitled: International Orders.
Our website is safe and secure. However, US residents may also order toll-free by telephone at 877-458-4796
If placing an order by fax or mail please use the website to
create your order form. Add the items you wish to purchase to the
shopping cart as if you were going to complete your order online.
Click on the Finalize Order button and the site will ask for your
name, address and billing information. Please provide the requested
information and click the Print button on your browser.
Fax the order to 212-257-7074
-New York customers will be charged sales tax based upon their
-International orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.
Exact exchanges will be made on damaged, defective products or
incorrect products. If the shipping tube or box is visibly damaged
upon receipt, refuse it and notify us via e-mail
immediately or toll-free telephone at 877-458-4796.
If you are unhappy with your purchase, you may return it to us, undamaged, for a refund of the cost of the item within 30 days of receipt. Clothing that has been worn or washed may not be returned.
Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
Please contact us for the current return address.
In addition to insuring your return, we highly recommend that the order be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit.
Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.
Items that are returned to our warehouse as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment.
We will attempt to honor all international orders. The following
restrictions and charges will apply...
- International shipping by the post office has a base charge of $17.50. Due to size or package weight additional charges may apply. If required, you will be contacted by email prior to shipment for approval of the adjusted order total.
- Please note we may ship your order via DHL, UPS or FedEx.
- Orders shipped via DHL / FedEx / UPS will be insured and should arrive in 2-3 weeks.
- Postal orders are not insured and delivery time varies.
- The customer is responsible for the payment of any import duties.
- Refused shipments will be treated as an abandoned order and credits will not be issued.
- We may request that proof of identification and credit card ownership be faxed or e-mailed.